[Garancia services]

Secure payment

Transactions carried out on www.garancia-beauty.com are secure.

All information exchanged for the purposes of processing payment is encrypted using the SSL protocol.

This data cannot be detected, intercepted or used by a third party. It is not stored by the Laboratoire Garancia IT systems.


Free returns

You can return a product under the following conditions. The product must be intact, in its original condition, in its packaging, with any accompanying items and its instructions for use. It must be unused.To find out all the conditions applicable to returns and refunds, please refer to the Terms & Conditions of Sale.

When can you return a product?

You can return products ordered on www.garancia-beauty.com within 7 days of delivery, in accordance with distance selling regulations.

How do you return a product?

- Pack it as well as possible, ideally in the original packaging, so that it’s protected during transport, 

- Complete the returns slip (included with your order) and send it back with the product you are returning, together with the information on the delivery notice and the invoice.

- Send the parcel to the following address

L4 LOGISTICS

E-BOUTIQUE GARANCIA
44 AVENUE PAUL LANGEVIN
Batiment 1, Cellule 2
91130 RIS ORANGIS


Important: Return postage is at your own expense. If the return is the result of an error on the part of Laboratoire Garancia, the cost of returns will be refunded to you.

On receipt of your parcel, it is carefully checked.
- If it meets the returns conditions, you will be refunded via the original payment method used.
- If it does not meet the returns conditions, you will not be refunded and the parcel will be returned to you.

Returns via Point Relais are not accepted. Where an order has been collected at a Point Relais, the return must be made by post.

Refunds will be made within 10 working days of receipt of the returns parcel at Laboratoire Garancia.

A gift can be returned as per the information given above.

 


Free samples

Laboratoire Garancia is not able to send samples separately by post when not accompanied by a product order.

For every order, Laboratoire Garancia provides 3 free samples. For orders over 100 euros, Laboratoire Garancia provides 5 free samples of your choice from all available products.

 


Free delivery in France for orders of € 60 or more

Free delivery in Europe for orders of € 100 or more

Free international delivery for orders of € 125 or more

This table illustrates the charges applied depending on whether the total cost of your order (excluding delivery) is less than, or greater than, € 60.

Delivery to mainland France, Andorra, Corsica and Monaco

 

Delivery charge per order

Delivery charge per order >€ 60 

Total delivery time

Colissimo Suivi

4,95€

FREE

3-4 days

Point Relais Mondial Relay

4,95€

FREE

2-3 days 

UPS

10,30€

8,00€

1-2 days

 

Please note: Laboratoire Garancia will deliver your orders to the address of your choice in mainland France, Corsica, Andorra, Monaco and almost all the other countries in the European Union, namely: Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden.

For Corsica: delivery may take 1 to 2 working days longer

Delivery via Point Relais is only available in mainland France and Corsica.

 

Delivery to the rest of the world:

 

 

Delivery charge

Total delivery time

NEW: Free delivery from:

For Europe, excluding Andorra, Switzerland, Jersey, Guernsey, Liechtenstein, Norway, San Marino

15.43€

12 days

100,00 € 

For the rest of the world, including Andorra, Switzerland, Jersey, Guernsey, Liechtenstein, Norway, San Marino

27.20€

12 days

125,00 €


 

Free gift wrapping when you spend 60 euros or more

Would you like to give Laboratoire Garancia products as a gift? We offer free gift wrapping when you spend 60 euros or more. To make your gift extra special, add a personal message to the gift card that is sent with your order.